FAQS

  • How do I know the perfect Hat Size for my head?

It would be a shame to buy any clothing that doesn't fit perfectly. Because of this, we have a perfect explanation of how to measure your head and get the right size for your hat. Please take a look at the following video: 

 

Here's a Size Chart to help you find the best fit for your hat.

 

  • Can I make a Custom-Made Hat?

Of course, you can. This is how our brand came to life. We have a variety of accessories, details, and colors for you to choose and create a hat worthy of your personality. If you wish to create your own custom-made hat from scratch please contact us at ferne.mx@gmail.com or at +5218117216641.

 

  • How Long does it take to receive my hat?

If the item you wish to buy is on stock we can ship it right away. We have a lot of different shipping options for you to choose from. Please choose the one that best fits your needs.

If the item you wish to buy is not on stock we ask for a little bit of patience. Since our hats are 100% handcrafted, we need 2 weeks before we can ship your item right to your door. 

 

  • What is the Difference Between Materials?

The difference between materials is the smoothness of the hats fur. Our best quality is the Rabbit Fur since it has a great smoothness and it just takes your breath away. After the Rabbit Fur comes the Extra Fine Wool which is high-quality wool. Our third best quality material is the Wool which is meant for a basic hat. Although we recommend the Rabbit's Fur, you can always choose the material that best fits your needs for any of the designs.

 

  • Do you have Another Question?

 If the question you had is not answered in this page, please contact us at ferne.mx@gmail.com. We will be happy to help you in any way!